Volkswagen Tiguan Service and Repair Manual: Mobile Online Services

General Information

Mobile Online Services are only available with a Radio/RNS -RX1-.

In vehicles with a telephone, the telephone function is integrated in the Control Module For Emergency Call Module And Communication Unit -J949-. The Cell Phone Operating Electronics Control Module -J412- is not installed.

Troubleshooting

The mobile online services system is capable of self-diagnosis.

For troubleshooting, use the Vehicle Diagnostic Tester in the "Guided Fault Finding" function.

Note

• When there are concerns about the function, it necessary to be familiar with the Mobile Online Services functions.
• For additional information.
• Check all vehicle equipment (clock, convenience systems, etc.) after connecting the battery.

Component Location Overview - Mobile Online Services

1. Emergency Call Button -E276-
   • Installed inside the front roof console
   • Removing and installing.
2. Telephone Microphone -R38-
   • Installed inside the front roof console
   • Removing and installing.
3. Control Module for Emergency Call Module and Communication Unit -J949-
   • Installed below front right seat
   • Removing and installing.
4. Telephone/Navigation System/Parking Heater Antenna -R66-
   • Designed as a roof antenna
5. Radio/RNS -RX1-
   • Additional information.
6. Instrument Cluster Control Module -J285-

Control Module for Emergency Call Module and Communication Unit -J949-, Removing and Installing

Removing

The Control Module for Emergency Call Module and Communication Unit -J949- is installed under the right front seat.

• Move the right front seat into its highest position and the move it all the back.
• Turn off the ignition and all electrical consumers and remove the key.

• Pull the lever -2- for seat forward/backward adjustment up and hold it.
• Push the module carrier -1- for the Cell Phone Operating Electronics Control Module -J949--3- toward the outside in direction of -arrow A- and lift it on the tunnel in direction of -arrow B-.
• Tilt the module carrier -1- for the Cell Phone Operating Electronics Control Module -J949--3- out of the outer mount.
• Turn the module carrier -1- for the Cell Phone Operating Electronics Control Module -J949--3- around.
• Release and disconnect the connectors -3 and 4- on the Cell Phone Operating Electronics Control Module -J949--2-.
• Remove the Cell Phone Operating Electronics Control Module -J949--2- from the module carrier -1-.

Installing

Install in reverse order of removal.

Emergency Call Button -E276-, Removing and Installing

Removing

• Turn off the ignition and all electrical equipment.
• Unclip the cover on the roof console -arrows-.

• Fold the cover down in the direction of -arrow-.

• Remove the bolts -arrows-.
• Remove the roof console section and turn it around.
• Press the hooks -arrows -and remove the emergency call button.

• Disconnect the connector in the wire to the emergency call button.

Installing

Install in reverse order of removal.

Special Tools

Special tools and workshop equipment required

• Radio Removal Tool -T10057-
• Vehicle Diagnosis System - Updated Cable - 3m -VAS5051/5a- or Vehicle Diagnosis System - Diagnostic Cable -VAS5051/6a- or Vehicle Diagnostic Tester - Diagnostic Cable - 5m -VAS5052/3-

• Radio Removal Tool -3316-

• Trim Removal Wedge -3409-

• Vehicle Diagnostic Tester

Edition: K0059110921 - RF - 04/14/2015 - JLH